Question 1

What is The Haud?

Accepted Answer

The Haud is a curated British marketplace for traditional and endangered handmade crafts. Every piece is genuinely handmade by a named maker in the UK, and product pages declare each craft's status against the Heritage Crafts Red List.

Question 2

How is The Haud different from other marketplaces?

Accepted Answer

Every maker is reviewed and accepted individually. Applications come through /apply and we look at the work, the maker's story, and how the craft sits within British heritage. It is not self-serve. Imports, mass production, and reseller listings are not permitted.

Question 3

What is The Haud's relationship to the Heritage Crafts Red List?

Accepted Answer

The Haud sells British heritage and traditional craft broadly: pottery, weaving, joinery, leatherwork, textiles, glass, ceramics, metalwork. Some of the crafts we carry are on the Heritage Crafts Red List of endangered crafts; many are not. The Red List is one of the values we curate against, not the catalogue. Where a piece is endangered, the product page says so.

Question 4

Where are the products made?

Accepted Answer

Every product on The Haud is handmade in Britain by an accepted maker. No imports, no mass production, no resellers.

Question 5

How do you choose the makers?

Accepted Answer

Makers apply through /apply and are reviewed individually. The work has to be genuinely handmade, rooted in British craft tradition, and good enough to earn its place.

Question 6

Can I commission a custom piece?

Accepted Answer

Many of our makers accept commissions. Visit the maker's profile and use the contact link in their shop, or reach out to us at hello@thehaud.com and we will introduce you.

Question 7

Where do you ship?

Accepted Answer

Standard delivery is free across the United Kingdom for most items. Some larger pieces have a flat shipping fee, shown clearly on the product page.

Question 8

How long does delivery take?

Accepted Answer

Ready-to-ship pieces typically arrive within 3 to 5 working days. Made-to-order pieces ship within the lead time stated on each product page, anywhere from a few days to several weeks depending on the maker and the craft.

Question 9

Do you ship internationally?

Accepted Answer

Not yet. We are UK-only at launch and will expand to selected countries once we have settled in. Sign up to the newsletter for updates.

Question 10

What is the returns policy?

Accepted Answer

Returns are accepted within 30 days of delivery, on items in original condition. Made-to-order and custom pieces are non-returnable unless they arrive damaged.

Question 11

How do I start a return?

Accepted Answer

Email us at hello@thehaud.com with your order number and we will arrange collection or send a returns label.

Question 12

What if my piece arrives damaged?

Accepted Answer

We are sorry. Photograph the damage and email hello@thehaud.com within 48 hours of receipt. We will replace, repair, or refund.

Question 13

Which payment methods do you accept?

Accepted Answer

All major credit and debit cards via Stripe. Apple Pay and Google Pay at checkout where supported.

Question 14

Are prices inclusive of VAT?

Accepted Answer

Yes. All prices shown include UK VAT where applicable. VAT registration details, when relevant to the maker, are listed on each maker profile.

Question 15

Is my payment information secure?

Accepted Answer

Payments are processed by Stripe; The Haud never stores card details. The site uses HTTPS throughout.

Question 16

How do I apply to sell on The Haud?

Accepted Answer

Visit /apply and tell us about your craft, your training, and your work. Applications are reviewed individually.

Question 17

What does The Haud charge?

Accepted Answer

Commission only when a piece sells. No listing fee, no monthly charge, no pay-to-be-seen ads. We will talk through the specifics on the call before you are approved.

Question 18

How are payouts handled?

Accepted Answer

Payouts go directly to your Stripe account, on Stripe's standard schedule. Each order settles cleanly to your shop's payout account; there is no manual claiming.

Frequently asked questions

The Haud

Sourcing & makers

Delivery

Returns

Payment & VAT

For makers