Terms and Conditions

About these terms

These terms and conditions govern your use of thehaud.com (the "Platform"), operated by The Haud Ltd (Company No. 15779673) ("The Haud", "we", "us").

By using the Platform, whether as a buyer, a maker, or a visitor, you agree to these terms. Please read them carefully.

If you have any questions, contact us at hello@thehaud.com.

1. What The Haud is

The Haud is a curated online marketplace connecting independent British craft makers ("Makers") with buyers. The Haud acts as a commercial agent on behalf of Makers. When you purchase from The Haud, you are buying from the individual Maker, not from The Haud Ltd directly.

All Makers are vetted and approved by us before listing products on the Platform.

2. Buying on The Haud

When you place an order, you are making an offer to purchase from the relevant Maker. Your order is confirmed when you receive an order confirmation email from us.

All prices are displayed in GBP and include VAT where applicable. Payment is processed securely by Stripe.

Delivery is fulfilled by the individual Maker. Estimated delivery times are shown on each product listing. The Haud is not responsible for delays caused by the Maker or by third-party couriers.

You have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013, unless the item is made to order or personalised, in which case the right to cancel may not apply. This will be clearly stated on the product listing. To initiate a return, contact us at hello@thehaud.com.

If you receive an item that is faulty, damaged, or not as described, contact us at hello@thehaud.com within 30 days of receiving it. We will arrange a replacement or full refund including return postage.

3. Selling on The Haud

Makers must apply to join the Platform. We review all applications and reserve the right to decline without giving a reason.

The Haud charges a commission on each sale made through the Platform. Current rates are 18% of the sale price (excluding postage) for standard makers, and 15% for founding makers while the standard rate remains at 18%.

All products listed on the Platform must be genuinely handmade by the Maker, accurately described and photographed, priced consistently with any other sales channel, and available to ship within the stated lead time.

Earnings are held in your Stripe Connect Express account in GBP and can be withdrawn to your bank account from your maker dashboard, subject to Stripe's standard payout schedule and verification checks. The Haud does not charge a withdrawal fee. Where Stripe applies its own payout, currency, or instant-payout fees, those are disclosed by Stripe before you confirm.

Makers are responsible for the accuracy of their product descriptions and images, packing and shipping orders promptly and safely, handling returns in accordance with consumer law, and any VAT obligations applicable to their sales.

We reserve the right to suspend or remove a Maker from the Platform if they breach these terms, receive repeated buyer complaints, fail to fulfil orders in a timely manner, or list products that do not meet our standards. Where possible, we will give notice before taking action.

4. Intellectual property

All content on The Haud, including editorial copy, photography commissioned by us, and the brand, is owned by The Haud Ltd. You may not reproduce it without our permission. Makers retain ownership of their own product images and descriptions.

5. Limitation of liability

To the fullest extent permitted by law, The Haud Ltd is not liable for loss or damage arising from a Maker's failure to fulfil an order, delays caused by third-party couriers, or any indirect or consequential loss. Nothing in these terms affects your statutory rights as a consumer.

6. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

7. Changes to these terms

We may update these terms from time to time. We will notify registered users of material changes by email. Continued use of the Platform after changes take effect constitutes acceptance of the updated terms.