Maker Terms & Conditions
About these terms
These Maker Terms & Conditions ("Maker Terms") form the agreement between you as a maker and The Haud Ltd, a company registered in England and Wales (Company No. 15779673) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("The Haud", "we", "us"). They govern your application to sell, and your selling, on thehaud.com (the "Platform").
Our Terms and Conditions govern use of the Platform generally and apply to you alongside these Maker Terms. If you have any questions, contact us at hello@thehaud.com.
1. Joining The Haud
Makers must apply to join the Platform. We review all applications and reserve the right to decline without giving a reason.
2. Commission
The Haud charges a commission on each sale made through the Platform. The standard commission is 23% of the sale price (excluding postage), unless otherwise agreed in writing.
Your personal commission rate is shown in your maker dashboard at /seller/fees. The figures in this document reflect standard rates; where your shop was onboarded at a different rate, the dashboard is the source of truth for your individual agreement.
3. Your listings
All products listed on the Platform must be genuinely handmade by the Maker, accurately described and photographed, priced consistently with any other sales channel, and available to ship within the stated lead time.
4. Payouts
Earnings from your sales are held and become available to withdraw 14 days after an order is delivered; a longer period may apply to higher-value orders and to new makers, allowing time for any returns to settle. Cleared funds are sent to your bank automatically once they reach £50, and you can withdraw them sooner from your maker dashboard at any time. Withdrawals are free at £30 and over; for a withdrawal under £30 a flat 20p charge applies towards the bank fee. Stripe's standard payout schedule and verification checks apply, and any Stripe currency or instant-payout fees are disclosed by Stripe before you confirm.
5. Payment collection and Stripe
By listing on the Platform, you authorise The Haud Ltd to act as your commercial agent in collecting payment from Buyers on your behalf, via Stripe Connect Express. By completing Stripe Connect onboarding you also enter into a direct agreement with Stripe; Stripe's Connected Account Agreement and Services Agreement apply to your use of the Express account. The Haud is not a party to that Stripe agreement.
6. Refunds, chargebacks and buyer care
Where a refund, replacement or other remedy is owed to a Buyer under the contract of sale or under UK consumer law, you are responsible for providing it. Where a refund or chargeback occurs on one of your orders, you authorise us to recover your share by reversing the corresponding payout and, where your balance is insufficient, by debiting your connected bank account. If a shortfall remains, you remain liable to the Buyer and to The Haud for it. You agree to respond to Buyer enquiries promptly and in any event within 3 working days; persistent failure to respond may be grounds for suspension under this section.
7. Your responsibilities
Makers are responsible for the accuracy of their product descriptions and images, packing and shipping orders promptly and safely, handling returns in accordance with consumer law, and any VAT obligations applicable to their sales.
8. Product safety and compliance
You are the maker and seller of your products, and you are responsible for them. You confirm that each item you list and sell is safe and of satisfactory quality, complies with all laws and regulations that apply to it in the United Kingdom (including product safety, labelling and consumer protection rules), is described accurately and honestly, is yours to sell and does not infringe anyone else's rights, and may lawfully be sold and sent to the buyer's delivery address.
9. Animal welfare and animal-derived materials
Some crafts use animal-derived materials: wool, leather, feathers, horn, bone, silk. Where your work does, the materials must be lawfully and responsibly sourced, meet appropriate animal welfare standards, and be declared accurately on the listing. We do not allow ivory of any kind, any material from endangered or protected species, or fur. If you are unsure whether a material is acceptable, ask us before listing.
10. Insurance
We strongly recommend that you hold product liability insurance from the day you start selling, and public liability insurance as well if you sell at fairs, markets or other events in person.
Once your total sales through The Haud reach £10,000 in any rolling twelve-month period, holding product liability insurance with cover of at least £2,000,000 becomes a condition of continuing to sell through us. We will let you know as you approach this point.
If we ask, you agree to give us evidence of your cover (your insurer, policy number and renewal date) within 14 days. You agree to keep the cover in place for as long as you sell through The Haud, and to tell us promptly if it lapses or is cancelled. If you are required to hold cover and it is not in place, we may pause your shop until it is.
11. Indemnity
You agree to indemnify The Haud Ltd, and to keep it indemnified, against any loss, damage, cost, claim or expense it suffers or incurs that arises from any of your products, any breach by you of these terms or of the confirmations above, or any claim that one of your products caused injury, loss or damage, was unsafe or did not comply with the law, or infringed someone else's rights.
12. Suspension and removal
We reserve the right to suspend or remove a Maker from the Platform if they breach these terms, receive repeated buyer complaints, fail to fulfil orders in a timely manner, or list products that do not meet our standards. Where possible, we will give notice before taking action.
13. US shipping
Shipping to the United States is at the maker's own risk. If you enable US shipping on a piece, you confirm it meets US import rules, and you are responsible for any testing, treatment, certificates or declarations US import requires. If a parcel is held, seized or destroyed by US Customs or any US agency, you bear all resulting costs in full: the buyer's full refund, and import duty paid or assessed, and the shipping already incurred. You will either pay the cost of return shipping or allow the piece to be destroyed. The Haud bears none of these costs by default, and may deduct or set them off against any sums it owes you, including current or future payouts. We may, at our sole discretion and without obligation, choose to share some of these costs in an individual case; this is a goodwill exception only, creates no entitlement, and must not be relied on.
14. Changes to these terms
We may update these Maker Terms from time to time. We will notify makers of material changes by email. Continued selling on the Platform after changes take effect constitutes acceptance of the updated terms.